How long will it take to get the requested information?

Every effort is made to supply the requested information as quickly as possible. However in some cases the records are not easily retrievable or discussions have to be held with other parties.

Within 30 day you will hear back from the City Clerk, either:

• Providing the requested information;
  
• Advising that the information will not be released and for what reason;
  
• Requesting additional information from you to clarify the scope of your request or provide a quote on service fees if it is a large scale request; or
  
• Advising that due to extenuating circumstances, it will take a further period of time, not to exceed 30 days, to respond to the request.